Terms and Conditions

By purchasing from Dearlovey, you agree to the following terms and conditions. Please read them carefully.

PRIVACY POLICY

Dearlovey is aware that the security of your private information from the use of our website is an important concern. We take the protection of your personal data very seriously.
When you register at our site, you will be asked to submit some personal information, such as name and contact information.
Dearlovey will safeguard your personal information. Under no circumstances will we disclose or share your information with any unauthorized third party
When you register at our site, you will be asked to submit some personal information, such as name and contact information

PAYMENT & ORDER

Currently, for safety and convenience, we prefer to accept credit card & Paypal as our main payment method.
Orders will be shipped within 1-3 work days upon receiving. A tracking number will be e-mailed to you only after the order is shipped. Or check from order status page. For most part of worldwide, the orders are supposed to reach your door. Please track the status of the parcel via the tracking number provided in email. Then, contact local post office for parcel if not received within expected shipping time. Finally, contact us for further information

DISCLAIMER AND LIMITATION OF LIABILITY

Dearlovey strives to be as accurate as possible and intends that the colors, design, and style of the products that appear on this site reflect those of the actual product.
However, Dearlovey does not warrant that product descriptions, pictures or any other content of Dearlovey is accurate, complete, reliable,current, or error-free. Variations caused by technical, typographical, digital, or photographic reasons may occur.
Actual colors and the "look and feel" you see on the Dearlovey site will depend on your computer monitor and on other technical factors.
If a product offered by Dearlovey itself is not as described, your sole remedy is to return it in unused condition.All of Dearloveyproducts are guaranteed against defects for 99 days from the date of the invoice. Except as expressly stated herein, Dearlovey disclaims all warranties, either express or implied, of any kind with respect to products sold on the Dearlovey site.
You agree that the sole and exclusive maximum liability to Dearlovey arising from any product sold on the Dearlovey site is the price of the product ordered.
In no event shall Dearlovey, its directors, officers, employees or representatives be liable for special, indirect, consequential, or punitive damages related to products sold.

RETURN POLICY

Your satisfaction is our number one priority. we offer 99 day returns or exchange your items from the delivery date.
Notes: We are not always able to revise or cancel an order already dispatched. Orders has been dispatched will be treated in accordance with our Return policy

CONTACTING DEARLOVEY

If customers have any comments, questions, or concerns regarding the Policy or any other issues regarding privacy and security, please do not hesitate to contact Dearlovey customer service representatives.
Office Address: WORKSHOP 29 ON 5TH FLOOR CAREER AND KENSON INDUSTRIAL MANSION 58 HUNG TO RD KWUNTONG KL, Hong Kong
Email us: support@dearlovey.com
Response Time: Within 12 to 24 hours during weekdays (expect a delay during weekends and holidays)

GOVERNING LAW

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the law of HK.